As a patient of Twig, you will be asked to provide us with personal health information (“PHI”) that will assist in the delivery of your care. Twig complies with all applicable privacy laws and has implemented various policies and procedures to protect your privacy, including appointing a privacy officer and developing a privacy policy. The applicable privacy law will be determined based on the province in which you receive care from Twig — PHIPA in Ontario or PIPA in British Columbia — along with any applicable federal privacy laws. You understand that Twig uses an online digital system for booking appointments and uses email communications to provide information and confirm appointment bookings. If your personal information will be stored or processed outside of Canada, we will notify you of the country and purpose of transfer in accordance with applicable privacy laws and Twig’s Privacy Policy.
By checking the Terms & Conditions box, you confirm that:
- You have had the opportunity to review and have agreed to be bound by Twig’s Privacy Policy and Terms of Use. We encourage you to look at the Privacy Policy if you have any questions about how your PHI is used, stored, or disclosed in compliance with applicable laws.
- In addition to the collection, use and disclosure of PHI for the purposes of providing care, you consent to receiving occasional email updates regarding new services, promotions, relevant partner information, monthly newsletters, general clinic updates, or other information related to Twig’s services and community (you may withdraw this marketing consent at any time by clicking “unsubscribe” in an email or contacting our Privacy Officer), as well as any other purposes outlined in the Privacy Policy or permitted by applicable law.
- This Privacy Consent relates only to the collection, use, and disclosure of PHI for privacy and communications purposes. You will be asked to provide separate consent for any specific medical care, treatment, or procedures.
- You can be assured that the confidentiality of your PHI will be protected regardless of where or how this information is collected, used or disclosed by Twig.
- You understand that Twig uses vetted and reputable third-party service providers to support our operations, including seamless appointment booking and scheduling software, paperless and cashless billing and invoicing software, communications tools, laboratory and genetic testing services, and data hosting providers. Some of these providers may store or process your personal information and/or personal health information outside Canada, including in the United States or other jurisdictions, where it may be subject to the laws of those jurisdictions. A list of representative providers and their processing locations is available upon request from our Privacy Officer. Further, you understand that this notice serves as prior notification of such transfers, as required by applicable law.
- You have the right to withhold your consent to use of your PHI where your consent is required, subject to legal or contractual restrictions, the Privacy Policy, and applicable laws, by contacting our Privacy Officer. This consent shall apply to this appointment and any future appointments with Twig Fertility, unless and until you withdraw it.
- You understand that use of technology may increase the risk of your personal health information being unintentionally disclosed or intercepted by third parties. Technical failures and technological issues may result in a loss of personal health information and/or delay or interruption. Twig assumes no responsibility or liability for any technical failures or technological issues associated with delivering results
By checking the “I have read, agree, and consent to the terms above” box, you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement.