We collect personal information from our patients in order to provide them with the best possible healthcare services. The personal information we collect may include, but is not limited to, name, address, telephone number, email address, health history, and insurance information. We may also collect personal information from third parties, such as other healthcare providers or insurers, to the extent necessary to provide our patients with appropriate care.
We use the personal information we collect to provide our patients with healthcare services and to meet legal and regulatory requirements. This may include, but is not limited to, the following:
We will not use or disclose personal information for any purpose other than those for which it was collected, unless we have obtained the patient’s consent or are required by law to do so.
We will only disclose personal information to third parties as necessary to provide our patients with healthcare services or as required by law. This may include, but is not limited to, the following:
We will not disclose personal information to third parties for any other purpose, unless we have obtained the patient’s consent or are required by law to do so.
We take the security of personal information very seriously and have implemented a number of security measures to protect personal information from unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. Some of the measures include firewalls, intrusion detection and prevention systems, and secure methods for storing, transmitting and disposing personal information.
We will also comply with all local, provincial, and federal laws and regulations that apply to the protection of personal information, including but not limited to the Personal Health Information Protection Act of Ontario.
TWIG believes that securing your personal information and your personal health information is a very important part of our job. We endeavour to safeguard personal information using methods that are appropriate to the sensitivity of the information. We make sure that only those people who need to see your personal health information and your personal information have access to the information. We maintain technical and procedural safeguards which are designed to prevent your Information from theft, loss and unauthorized access, copying, use, modification, disclosure or disposal. For example, technical safeguards include the use of passwords and limitation of access to electronic storage. Procedural safeguards include requiring all our employees, physicians and agents to sign Confidentiality Agreements.
Our patients have the right to access their personal information that we have collected, used, and disclosed. Requests for access to personal information should be addressed to email@example.com. We will respond to access requests within 30 days.
We will investigate any complaints and take appropriate action to address any issues that are brought to our attention.